Influence of Travel Enterprise Public Welfare Marketing and Brand Attitude on Brand Trust

Volume 3, Issue 1, February 2019     |     PP. 1-17      |     PDF (303 K)    |     Pub. Date: March 23, 2019
DOI:    285 Downloads     7072 Views  

Author(s)

You-Yu Dai, Associate Professor at the Department of Tourism Management, International Business School, Shandong Jiaotong University, China.
Qianru Qin, Lecturer at Department of Economics and Trade Management, Zhengzhou Institute of Technology, China.
Shuming Ma, Postdoctoral research at Harvard University, U.S.A.

Abstract
Brand trust is one of the ways that enterprises do to influence consumers' attitude towards their own brand, while public service marketing can effectively show the positive image of enterprises, to improve consumers' high trust in enterprises or their products. This paper uses a variety of research methods to carry out this study, The statistics reveals that:(1) Public welfare promotes its positive effect on brand attitudes, brand trust; (2) Social marketing has positive impact on consumer attitudes towards brand awareness and brand trust; (3) Consumer awareness of their products (services) relates positively to brand awareness, attitude and attitudes; (4) Welfare marketing has positive relationship with consumer brand awareness, brand attitudes and brand trust; (5) Brand awareness attitude and emotional attitude are correlated positively to increase consumers’ confidence to brand. The results show that most consumers have a relatively high brand trust in the enterprises that use public service marketing. Combined with the previous research done by scholars finally combined with the actual situation to put forward corresponding management and suggestions for enterprises.

Keywords
public marketing; brand attitude; brand trust

Cite this paper
You-Yu Dai, Qianru Qin, Shuming Ma, Influence of Travel Enterprise Public Welfare Marketing and Brand Attitude on Brand Trust , SCIREA Journal of Management. Volume 3, Issue 1, February 2019 | PP. 1-17.

References

[ 1 ] Ballester, E. D., Munuera-Alemán, J.-L., & Yagüe, M. J. (2003). Development and validation of a trust scale. International Journal of Market Research 45(1),35-56.
[ 2 ] Carroll, A. B. A. (2009). Three-Dimensional Conceptual Model of Corporate Performance. Academy of Management Review,4(4), 497-505.
[ 3 ] Chaudhuri, A., & Holbrook, M. B. (2001). The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty. Journal of Marketing, 65(2), 81-93.
[ 4 ] Gao, D., & Fan, H. (2014). Business Related Marketing, Medical World, 1, 60-62.
[ 5 ] Hou, J., Du, L., & Li, J. (2008). The relationship between the attributes of public welfare matters and the willingness of Chinese consumers to purchase. Empirical Research Management Science, II(5).
[ 6 ] Huang, H., Huang, G., & Zhang, X. (2010). On the impact of corporate good cause marketing on consumer attitudes. Journal of China University of Economics and Law, 1, 107-114.
[ 7 ] Jin, Y. & Dong, D. (2014). An empirical study on the establishment of consumer brand trust mechanism and its influencing factors. Nankai Management Review (5), 28-35.
[ 8 ] Lau, G. T., & Lee, S. H. (1999). Consumers’ Trust in a Brand and the Link to Brand Loyalty. Journal of Market-Focused Management, 4(4), 341-370.
[ 9 ] Liu, J., & Dong, W. (2011). Public welfare marketing under the interest theory. Journal of Xi'an Jiaotong University (Social Science Edition), 27(5), 49-53.
[ 10 ] Mandina, S. P., Maravire, C., & Masere, V. S. (2014). Effectiveness of Corporate Social Responsibility in Enhancing Company Image. European Journal of Business and Management, 6(5), 46-61.
[ 11 ] Michael. (2007). Andrew & Anthony Consumer Response to Retailer Use of Cause-related Marketing: is more fit better? Journal of Retailing, 3(6):19.
[ 12 ] Ptacek, J. J., & Salazer, G. (1997). Enlightened self-interest: Selling business on the benefits of cause related marketing. NonProfit World, 15(4), 9-15.
[ 13 ] Shruti Gupta, & Julie Pirsch. (2009). The Company-Cause-Customer Fit Decision in Cause-Related Marketing. Journal of Consumer Marketing, 23(6):314-326
[ 14 ] Sue Adekins (2013). Good cause marketing promotes corporate and public welfare win-win (Yiwen translation) Beijing: China Financial and Economic Publishing House, 8-9.
[ 15 ] Varadarajan, P. R., & Menon, A. (2008). Cause-Related Marketing: A Co-alignment of Marketing Strategy and Corporate Philanthropy. Journal of Marketing, 52(S):58-74
[ 16 ] Wang, Y., & Huang, H. (2005). Multinational Corporations and Public Welfare. Beijing: Social Sciences Academic Press, 75-79.
[ 17 ] Xu, L. (2013). Consumer Buying Behavior Analysis, Commercial Modernization, 35-36.
[ 18 ] Ye, N., & Fan, R. (2014). From government public welfare to socialized public welfare: After the catastrophe, I saw the logic of civil society development. Shandong Journal of Economic Management Cadre College (3), 24.
[ 19 ] Yu, K., Chen, L., & Yu, Z. (2009). Research on the influence of customer trust on behavioral intention in Shanyin marketing. Economic Jingwei, No. 5.
[ 20 ] Yuan, D., & Luo, Y. (2014). Brand Trust Structure and Its Measurement Research. Psychology Exploration, No. 3.